Shipping Policy

We are thrilled to offer you a convenient and efficient shipping service for all of your lingerie needs. Our shipping policy is as follows:

Processing Time:

  • All orders will be processed within 1-3 business days, excluding weekends and holidays.

  • If you place an order on a weekend or holiday, it will be processed on the next business day.

  • Please note that during peak seasons or promotional events, processing time may be slightly delayed.

Shipping Methods:

  • We offer standard shipping, which typically takes 3-7 business days to arrive, depending on your location.

  • We also offer expedited shipping for an additional fee, which typically takes 1-3 business days to arrive, depending on your location.

  • Shipping times may vary due to unforeseen circumstances such as weather conditions, transportation delays, and other factors beyond our control.

Shipping Rates:

  • Shipping rates are calculated based on the weight and destination of your order.

  • We offer free standard shipping on all orders over $75 within Canada, $99 with the United States.

  • For orders under $75, standard shipping rates will be applied at checkout.

  • Expedited shipping rates will be calculated at checkout based on the weight and destination of your order.

International Shipping:

  • We currently offer international shipping to select countries.

  • International shipping rates will be calculated at checkout based on the weight and destination of your order.

  • Please note that international orders may be subject to additional customs fees and taxes, which are the responsibility of the customer.

  • Shipping times for international orders may vary due to customs clearance and other factors beyond our control.

For pre-ordered or back-ordered items:

  • If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
  • You will receive a confirmation email message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
  • It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at lingerieunder@gmail.com if you believe you have provided an incorrect shipping address.

 

Lost/Stolen Packages:

  • Under Lingerie is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at lingerieunder@gmail.com

If you have any questions or concerns regarding shipping, please do not hesitate to contact us at lingerieunder@gmail.com